"We" or "Raja Repair" refers to Raja Repair along with all of its technicians and staff. "You" or "Customer" refers to the individual or entity using our services. "Device" refers to the smartphone, tablet, laptop, or other electronic device handed over for repair. "Service" refers to all repairs, maintenance, and consultations we provide.

2.1 Condition Verification. When you hand over your device, we perform an initial inspection and document its physical condition: visible damage (scratches, dents, cracks), included accessories, reported functional issues, and photos of the condition before repair.

2.2 Device Identification. You must provide accurate information: the IMEI/Serial Number, password/PIN (if required for diagnostics), details of the issue, and any prior repair history (if applicable).

2.3 Device Ownership. By handing over your device, you warrant that you are the rightful owner or are authorized to repair it, that the device is not lost/stolen/illegal, and that the device is not under an official warranty that would be voided by being repaired at our shop.

Important: Raja Repair reserves the right to refuse service if there is any indication that the device was obtained illegally, and will report it to the authorities if necessary.

3.1 Diagnostics and Estimate. The cost estimate is non-binding and may change if additional damage is found. We will contact you for approval if the cost changes by more than 20% from the initial estimate. A diagnostic fee of Rp50,000 applies if you decide not to proceed with the repair after diagnostics.

3.2 Repair Time. Time estimates are approximate and may change depending on the extent of the damage and the availability of spare parts. Delays may occur because spare parts are not yet available, the damage is more complex, or due to force majeure.

3.3 Repair Approval. Repairs are only carried out after you approve the estimate. Approval may be given verbally, in writing, or via WhatsApp/other digital communication.

4.1 Types of Spare Parts. Original (genuine from the manufacturer, premium price), OEM (high quality at original standard), and Aftermarket (a more affordable alternative). The type used will be communicated before the repair begins.

4.2 Availability. If a spare part is unavailable, we will place an order. Imported spare parts may take 3-4 business days, and you will be notified of the estimated arrival time.

4.3 Used Spare Parts. Replaced spare parts become the property of Raja Repair unless you request otherwise before the repair.

5.1 Backup Responsibility. You are fully responsible for backing up your data before handing over your device. Raja Repair is not responsible for the loss of data, photos, videos, contacts, or other information during the repair process.

Warning: certain processes (such as motherboard replacement or system restore) will erase all data. Make sure you have backed up your data before handing over your device.

5.2 Security and Privacy. We do not access, copy, or share personal data without permission. We recommend that you log out of all accounts and disable Find My iPhone/Find My Device before service.

5.3 Passwords and Security Locks. You must provide your password/PIN if required for diagnostics and testing. For repairs that do not require system access (such as LCD or battery replacement), a password is not needed.

6.1 Methods. Cash, Bank Transfer, QRIS, E-Wallet (GoPay, OVO, Dana, ShopeePay), and Debit/Credit Card.

6.2 Payment Timing. Payment is made after the repair is complete and before the device is collected. For costs above Rp3,000,000 we may request a 50% down payment. The device cannot be collected before it is paid in full.

6.3 Additional Fees. A diagnostic fee of Rp50,000 (if cancelled after diagnostics), a storage fee of Rp25,000/day (if the device is not collected more than 14 days after completion), and a pickup-and-delivery fee based on distance and location.

7.1 Warranty Period. Original/OEM spare parts: 90 days. Aftermarket spare parts: 30-60 days depending on the type of component. Repair labor: 30 days.

7.2 Coverage. Damage to the same spare part that was replaced, the same issue that was repaired, and workmanship errors by our technicians.

7.3 Exclusions. The warranty does NOT apply to physical damage from drops/impacts/pressure, liquid damage, repairs by other parties afterward, use of accessories that do not meet specifications, force majeure, software errors/viruses, devices disassembled/modified by other parties, or a damaged/missing warranty sticker.

7.4 Warranty Claims. Bring the original receipt and the device with the warranty sticker still intact. We will run diagnostics to verify. If it is covered by the warranty, the repair is done at no charge; if not, a fee will apply based on the damage.

8.1 General Limitations. Raja Repair is not responsible for the loss of data/apps/settings, hidden damage not detected during the initial diagnostics, software incompatibility after the repair, financial/business losses during the repair, or damage due to manufacturing/design defects in the device.

8.2 Maximum Liability. Our maximum liability is limited to the value of the repair you have paid for.

8.3 Severe Damage. For devices with severe damage (water-exposed, burned, severe physical damage), we do not guarantee that the device will function 100% normally after repair. The repair fee still applies as long as we have made an effort in line with our standards.

9.1 Completion Notice. We will contact you by phone or WhatsApp once the repair is complete. Collect the device within 14 days of the notice; after that a storage fee of Rp25,000 per day applies.

9.2 Verification at Collection. Check the device on site before leaving the service center. Complaints made after leaving are handled as warranty claims.

9.3 Collection by Another Person. This must be arranged in advance; the person collecting must bring the service receipt and ID.

9.4 Uncollected Devices. After 120 days from the completion notice, the device is considered abandoned and becomes the property of Raja Repair, and we reserve the right to sell or dispose of it to cover storage costs.

10.1 Before the Repair. It can be cancelled at no charge. If diagnostics have already been performed, a diagnostic fee of Rp50,000 applies.

10.2 After the Repair Has Started. If spare parts have already been installed, cancellation is not possible and you are still required to pay for the work that has been done.

10.3 Refunds. All payments are final. Refunds are only given if we are unable to complete the agreed repair, a billing error occurs, or we cancel the repair.

Raja Repair is not responsible for delays/failures caused by events beyond our control, including natural disasters, war/riots, new government policies, power/internet outages, pandemics, or a shortage of spare parts due to global conditions.

If a dispute arises, please contact us first for an amicable solution. If none is reached, both parties agree to pursue mediation before legal action. These terms are governed by the laws of the Republic of Indonesia, and disputes are settled through the Tangerang District Court.

We reserve the right to change these terms from time to time. Changes are published on the website and displayed at the service center, and apply to repairs started after the date of the change.

If any provision is invalid/unenforceable, the remaining provisions remain in effect. These terms constitute the entire agreement between you and Raja Repair. Our failure to enforce any provision does not mean a waiver of our rights later on.

By handing over your device for repair at Raja Repair, you confirm that you have read, understood, and agreed to all of these terms, give your consent for the repair, understand the risks of repairing electronic devices, and have backed up your data.

If you have any questions about these terms and conditions, please contact us through the following channels: