1.1 Personal Identity Information. When you use our services, we may collect: your full name, phone number, email address, physical address (if you use the pickup and delivery service), and other identity information required for the service.

1.2 Device Information. We collect information about the device you bring in for repair: the device brand and model, IMEI/Serial Number, physical condition of the device, reported technical issues, and photos of the device before and after the repair.

1.3 Transaction Information. We keep a record of your transactions: repair service history, costs and payment methods, transaction date and time, repair warranty status, and purchase receipts.

1.4 Technical and Website Usage Information. When you visit our website, we may collect your IP address, browser and device type, pages visited, time and duration of your visit, and data from cookies and similar tracking technologies.

We use the information we collect for: service delivery (processing repair requests, providing cost estimates, completing repairs), communication (repair status, pickup confirmations, service information), administration (transactions, payments, warranties), service improvement, marketing (promotions and offers with your consent), and compliance with applicable legal obligations.

3.1 Data on Your Device. We do not access, copy, or store personal data from your device unless it is required for the repair process. We recommend that customers back up their data before handing over the device, and we are not responsible for any data loss during the repair process. Our technicians are trained to respect customer privacy.

Important: we strongly recommend that you turn off Find My iPhone/iPad, remove any password/PIN, and back up your data before handing over your device for repair.

3.2 Physical Security. Your device is stored in a secure work area with restricted access limited to authorized technicians only.

We do not sell, rent, or trade your personal information. We may share information only in the following situations: with service providers/partners who help run the business (for example payments, spare parts shipping), to meet legal obligations, to protect rights/property/safety, or with your explicit consent.

To protect our forms (sign-in, registration, and booking) from bots and abuse, we use Cloudflare Turnstile. When you interact with these forms, Cloudflare may process data such as your IP address, browser/device signals, and interaction patterns to distinguish real users from bots, including an invisible mode that runs passively. This processing is governed by Cloudflare's Turnstile Privacy Policy, available at https://www.cloudflare.com/turnstile-privacy-policy/.

5.1 Data Security. We apply technical and organizational security measures: encryption of sensitive data, restricted access controls, employee security training, regular monitoring and audits, and physical protection for stored devices.

5.2 Data Retention. We retain information for as long as needed to fulfill the purpose of collection, manage warranties (generally 30-90 days after a repair), and meet legal and tax obligations. Transaction data may be kept for up to 5 years for administrative and legal compliance purposes.

You have the right to: access a copy of your data, request correction of inaccurate data, request deletion of your data (with certain exceptions), request restriction of processing, receive your data in a machine-readable format, object to processing for marketing, and withdraw your consent at any time.

To exercise these rights, please contact us using the contact information below.

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Our services are not intended for individuals under the age of 17. We do not knowingly collect personal information from children. If you are a parent/guardian and become aware that your child has provided us with information, please contact us.

We may update this policy from time to time. We will notify you of significant changes via email, a notice on the website, or information at the service center location. Continued use of our services after a change indicates your acceptance.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.

Your information may be processed and stored in Indonesia. By using our services, you consent to this processing in accordance with applicable data protection laws.

By using Raja Repair's services, you consent to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

For questions, concerns, or requests regarding this policy or our data practices, please reach out to us through the following channels: